Support

Ensure widespread buy-in and smooth adoption with world-class support…tailored to you.

Eclipsys Sunrise Patient Flow support includes a multi-faceted communication and issue resolution program to ensure your entire organization feels positive and knowledgeable about their new processes and technology. Our clinical, technology and training experts work side-by-side with each client team to facilitate ease of adoption and straightforward resolution of issues and challenges.

Our clients will attest to the fact that our support team knows each client by name, reinforcing our commitment to work side-by-side to ensure optimal adoption and patient flow improvement.

Our world-class support services include:

• Transition-to-support kick-off meeting immediately after go-live
• Client Portal Extranet site with issue logging, tracking and communication
• Support multi-facility clients
• Enables communication between and among client team
• Provides history of issues and resolution
• 24 hour support based in Connecticut
• Open, interactive, supportive team committed to each client’s success